HUMΛN VerifiedCloudHybridSelf-hostedSetup: medium
Route support tickets with context, confidence scoring, and escalation receipts
Audiences: Customer support · CS ops
What this solves
Support at scale breaks when AI over-promises. This bundle keeps triage fast while escalating honestly when confidence drops.
Included connectors
SendGrid
Outbound transactional mail
Slack
Internal swarm and handoff
Redis
Optional queue/session state
Example workflow
- system: Ticket ingested — From email or helpdesk webhook.
- ai: Summarize + classify — Draft with uncertainty score.
- human: Human takeover — Required on VIP or low confidence.
- system: Reply + log — SendGrid with provenance record.
Trust boundaries
- No auto-send to customers without policy allow.
- PII redaction module compatible for regulated tenants.
Approval model
Escalate to human when model confidence is below threshold or VIP policy hits.